Benazir Income Support Program (BISP) has introduced a new and easy online complaint system in 2025 called BISP Citizen Portal. This system is specially designed for those who are facing issues like:
Deduction in payment
Registration issues
Or disqualification.
Now BISP beneficiaries do not need to go to the office to file a complaint, but they can submit a complaint online from home.
This new system not only helps in quick resolution of complaints but is also effective in preventing fake messages and fraud.
How does BISP Citizen Portal work?
Beneficiaries can file a complaint by logging in to the Citizen Portal with their CNIC and details.
Once the complaint number is received, the application can be tracked.
The concerned authorities take quick action after viewing the online complaint.
Types of complaints that you can report:
Illegal deduction of assistance amount
Delay in registration or verification
Complaint of disqualification
Fake SMS or calls
Not receiving money despite being eligible
How to file a complaint from home?
Install the Citizen Portal app on your mobile
Log in or create a new account
Select the BISP category
Write the details of your complaint
Submit the complaint and save the reference number
Secure and transparent system
The aim of the BISP Citizen Portal is to provide a transparent, fast and secure complaint system so that every deserving person can get justice in time.
Problem and its solution – via BISP Citizen Portal
Nature of the problem
Solution via BISP Citizen Portal
Deduction in payment
File a complaint online
Registration issues
Check and correct your status online
Fake SMS messages
Report on Citizen Portal
Biometric authentication issues
File a complaint for immediate action
Table of contents
BISP Citizen Portal 2025 – New system for submitting complaints
How to use BISP Citizen Portal
Easy way to pay through HBL E-Connect
Complaint process related to BISP payment and verification
Complaint on BISP Portal against fake SMS
How to verify and follow up on 8171 complaint
Conclusion
Frequently asked questions (FAQs)
BISP Citizen Portal 2025 – The best way to submit complaints
Benazir Income Support Program (BISP) launched the Citizen Portal in 2025 The portal has been introduced so that poor and deserving families can file complaints on issues like registration, payment, or ineligibility.
Through this system:
Saves time and money
No need to travel
Complaints can be filed from home
Records of every complaint are kept
Quick and transparent resolution of the problem is possible
As soon as you submit your complaint, the BISP team checks your problem and takes action on it. This new system is easy, secure, and fair, and ensures that no deserving person loses their money.
How to file a complaint through BISP Citizen Portal?
Check your eligibility
First, visit the BISP Citizen Portal and check your eligibility to ensure that your registration is correct.
Open the portal
If you are facing delay in payment or have not received the full amount, then visit the official BISP Citizen Portal.
Enter your details
Write your full name, CNIC number and a description of the issue clearly.
No need to go to the office
You do not need to go to the BISP office. The complaint can be submitted online from home.
Quick action
As soon as the complaint is received, the BISP team starts action to resolve the issue.
Easy payment of BISP amount through HBL E-Connect
The government has made the payment method of BISP more convenient. Now:
No need to stand in long queues
No more fear of payment deduction
Full amount can be withdrawn after biometric verification
How to withdraw payment:
Visit the nearest HBL ATM or E-Connect point
Get biometric verification done with your thumb
Withdraw the full amount after verification
Make sure to save the receipt – it will serve as proof
This new method is more secure and transparent, ensuring that the entire amount is being given to the deserving families without any deduction.
How to complain about payment or biometric issues
Many women face issues like non-receipt of payment or biometric failure. If you are also facing such issues, you can:
Register a complaint through the BISP Citizen Portal
Or call the BISP Helpline at 0800-26477
Once the complaint is submitted, the BISP team initiates the verification process. If any agent or center is found to be at fault, action is taken against them.
The aim of this system is to protect the poor beneficiaries and ensure that every individual gets their due.
Fake SMS complaint – via BISP
If you receive a BISP SMS from a number other than 8171, it could be a scam.
Do not trust any unofficial number
Do not share your information with anyone
File a complaint immediately on the BISP Citizen Portal or at the nearest office
If you believe the fake messages, you may lose your assistance or face legal action.
8171 Complaint Verification and Follow-up Method
After submitting the complaint:
The BISP team starts a complete verification process
All the details are verified
If there is any illegal deduction in the amount, action is taken against the responsible persons
After the verification is completed, you are paid
This system ensures that every deserving person gets his right, without any fraud or delay.
Also Read:
[When will the next payment of BISP be? Check the latest information of 2025 here]
Conclusion
In this article, we have provided complete details about the new BISP complaint system that has been introduced in 2025 through the Citizen Portal. The aim of this online system is to provide complete financial assistance to the poor and deserving families.
Now you can submit a complaint from home, through your mobile or computer.
This method:
Saves time
Prevents fraud
Promotes transparency
Always believe official messages received from 8171 and report any fake SMS immediately.
This is the government’s effort to ensure that every eligible person gets assistance without any hassle, delay or deduction.
Also read:
[BISP 8171 Web Portal Relaunch – Date May 2025]
Frequently Asked Questions (FAQs)
Can I use the BISP portal without going to the office?
Yes, you can file a complaint online through the Citizen Portal from home. No need to go to the office.
What if my biometric verification fails?
You file a complaint on the Citizen Portal, the BISP team will verify and help resolve the issue.
How will I know if my complaint has been accepted?
After submitting the complaint, you will receive a confirmation message. The BISP team will then review your complaint and respond.
Is there any fee for filing a complaint through the BISP portal?
No, filing a complaint through the Citizen Portal is completely free and available to all users.
